Terms and Conditions
Decorti.co.uk cement tiles is a site operated by Sardis Trading
Our main trading address is:
33 Brookfield Ln E, Cheshunt, Waltham Cross EN8 0PT
These terms and conditions will apply to all sales of products made and supplied by customers.
The price indicated is inclusive of delivery. We employ professional carriers to ensure that your bespoke tiles reach you in perfect condition and without delay. Payment
All orders are payable in full upon ordering. We will not secure an order slot or begin the manufacturing process without the balance of payment in it’s entirety.
You're selected products will be delivered to the address provided at check out. This address can differ from the billing address, but please be aware that extra documentation may be needed to comply with such orders. We employ professional carriers to ensure that your bespoke tiles reach you in perfect condition and without delay, but in busy periods production times will change. Delivery dates are approximate and are subject to change. For this reason, we are not liable for any delay in delivering the goods. We aim to deliver your products as timely as possible, therefore if for any reason we cannot deliver an entire order at once, we will deliver the order in instalments. You must examine the goods on arrival and prior to signing for them, as this confirms a successful delivery.
Returns and Refunds
For stock orders, where the goods are immediately available and not created to your specification, you may amend your order with us up to five working days prior to the despatch date. Please be aware that any order amendment may delay the previously agreed delivery date. Should you wish to return your goods following delivery, this must be done within 14 working days of receipt. We ask that you take reasonable care when handling the goods and returned unopened, unused and in their original packaging where possible.
Where your goods are made to order, we cannot accept any returns, cancellations or amendments to your original order. We are a small workshop and look to create and distribute your goods as soon as possible – when we receive your order, the manufacturing process begins immediately and to your exact specification. Please do not let this deter you, we are more than happy to answer any questions or queries before you make your final order to ensure that you will be completely happy with the result.
The quotation generated online or received from our customer service department acts as a sales contract and includes the following: images and details of the tiles ordered, quantities, cost and delivery estimations. By making payment, the client accepts the sales contract and agrees to the given terms.